We asked for your amazing stories and you
didn’t disappoint! From jump starting cars to saving customers lives-- read on
to find out more about the truly remarkable employees we have at Rickers!
Dawn
Walsh, CSR, #35 Brownsburg—From Associate Manager Kat
McDowell: Dawn Walsh is the definition of WOW! SHE SAVED A CUSTOMERS LIFE! A woman came into
the store on 3rd shift, said she thought she was having a heart
attack, and then collapsed by the registers.
Dawn immediately sprang into action with her medical background. She checked the woman’s pulse, which was
weak, and called 911. Dawn stayed with
her the entire time monitoring her. Then, the woman’s heart stopped. Dawn gave CPR chest compressions while
continuing to monitor her condition. She
was calm, cool & collected the whole time until the ambulance came. If it
wasn’t for Dawn being here, that woman would probably not be alive today. Thank
you Dawn for being such an amazing, wonderful person! You went above and beyond
the call of duty! Dawn YOU give
a whole new meaning to the term SUPERSTAR!
Lamar
Wilson, Store Manager, #18 Ninth Street – From CSR
Candice Welch: “Lamar at the 9th street store helped me out big
time! I had a long line of customers and he came into use the ATM. He saw that
I was swamped and helped me with filling cups! Thanks a lot friend. He is the
true example of ‘There is no I in team!’” Way to step in and help out Lamar!
Amber
Wielinski, CSR, #77 Clover Road – From
a Customer: “I was at Rickers in Noblesville last week and I saw Amber do
something pretty great. I was pumping my gas and I noticed Amber walk over to a
car and get out jumper cables. She then asked a gentleman with a truck if he
would come help jump start another customer’s car. She didn’t have to offer the
jumper cables and I think it is pretty spectacular that you have employees that
are willing to go above and beyond to help their customers.” Thanks for
stepping up to help out our customers in need Amber! You are a SUPERSTAR!
Lynette
Gregory, CSR, #37 Plainfield & I-70 – From
Manager Ryan Hamilton: “When I came into the store the other morning, there was
a used gas can sitting on the floor in the back room. I asked the 1st
shift employees if they knew about it and they did not. After asking the 2nd
shift employees about it, I found my answer. An elderly customer had come in
upset, believing that she had been overcharged for her gas. She thought that
the calibration on the pump was off. Lynette, one of my newer CSR’s (but one
that is knowledgeable beyond her tenure with Ricker’s), purchased a gas can and
the gallon of fuel that the woman believed she had been shorted, proceeded to
fill it up in front of the woman, and put it in her car for her . This not only
showed the woman how concerned Ricker’s is that we aren’t cheating our
customers, but how we go the extra mile to show them we care!” Fantastic Job
Lynette! Way to show how a Ricker employee shines!
Darteresa
Ballard, CSR, #41 Plainfield & US-40 – From
Associate Manager Vanessa Blake: On Wednesday 4/2/14, Darteresa was working
the register on second shift. She was asked by a customer if we take checks.
Upon telling him we do not she also told him it isn’t worth spending a night in
Hendricks County. After saying this to him again and asking him to put the
items he had hidden on the counter, he pulled out 2 cans of spam and a milky
way. She told him that if she would have had the money she would have gotten it
for him and he needed to finish out his evening elsewhere. She handled this
incident with great poise and demeanor. WAY TO GO DARTERESA!
South
Meridian Crew, #36—From a customer, “I would like to
thank the crew at South Meridian. I never fail to see a smiling face with a
warmer welcome. Thank you guys, keep up the great work, you are appreciated.”
Way to rock it South Meridian Crew!
Remember if you have an amazing story of customer service or a
story to share about a fellow employee, let us know! Email Keeli LeVart, leave
a comment here, or send us a Facebook message.
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