Weekly Recognition Roundup- May 5, 2014

WOWZER! Our Ricker’s family is doing some impressive things!

Dax Gonzalez, CSR, 151^st Street—From Store Manager Teri Kinder: “A customer came in the store and after walking around in the beer and wine section, came to the register. Dax had been watching him and knew he put a bottle of MD 20/20 in his pocket.  He advised the customer that he needed to put the item in his pocket on the counter and leave because he did not need any more to drink. The customer did so without any problem. Dax kept a cool head and not only saved a loss to the store but did his job and refused to sell to someone who was intoxicated. Great job Dax!” Way to keep your SUPERSTAR eyes on the ball!

  

Tammy Burke, Store Manager & Vickie Keihn, Food Program Lead, Alexandria—From District Manager Tracy Fowler: “Tammy and Vickie were given a challenge to get the pizza sales back up. That is exactly what they have been doing! Thank you for all your hard work! I look forward to seeing the continued growth in our pizza sales! True greatness comes when you are tested and you did a WOW Worthy job! 

 

Lara Paul, CSR, Scatterfield—From Store Manager Jacob Cress: “Lara Paul, who had only been on the job 3 days WoW’ed a customer so much that they brought her a card to say THANK YOU!  There was a young lady, who had not had her license that long, who was on her way to deliver food to the nursing home where she volunteers when she realized she was almost out of gas.  She was not sure how to work our pumps, and Lara (without any prompting) said she would love to help her.  She took the young lady out to the pump, showed her how to use her card, and even pumped her gas for her. Later that evening, the young lady showed back up at the store and dropped off a thank you card for Lara to be left in the office. I think it is awesome that in only three days of working for Ricker’s Lara had already displayed the amazing character that we are looking for at our company!  We are so lucky to have her here at Scatterfield Ricker’s! WAY TO GO LARA!”

 

Keirstien Smith, Store Manager, Downtown—From District Manager Tracy Fowler: “Keirstien was giving a challenge a couple months back and I am very proud to say she is meeting that challenge! I have seen much improvement in her store, employees. Communication and overall positive attitude! There is no doubt Keirstien will rise to any occasion and meet the challenges! Her efforts as a Store are noticed and very much appreciated! I look forward to her success in 2014 and many more years to come! Thank you, Keirstien! You are truly awesome!”

 

Jeff Myers, CSR, Anderson Flex Pool — From Associate Manager Zoraya Peoples: “I just wanted to send you a quick note letting you know that Jeff is absolutely awesome. We would love to have him here anytime. I just cannot say enough about his energy, work, and personality. He is a great choice for a Flex employee.” Way to let your star shine Jeff!

 

Ryan Smith, Maintenance, Corporate Office — From District Manager Mike Runte: I would like to send a great big SHOUT OUT to Ryan Smith of our trusted maintenance department.  I cannot tell you how I continue to be impressed with his prompt attention to E-Tickets for my stores, and his timely follow up to problematic situations.  Ryan also responds to my emails and phone calls in record time, and if the situation is outside of his realm, he is very resourceful in identifying solutions.  I am very fortunate to have Ryan overseeing 8 of my sites- Thank you Ryan for all that you do!

 

 

Applewood and Scatterfield Stores—From District Manager Tracy Fowler: “Applewood and Scatterfield looked amazing!! Everything was so shiny and beautiful! I just want to say Thank you to every Team member in no particular order: Alex, Amanda, Jessica, Teresa, McKenzie, Tricia, Mike, Sharee, Sommer, Jacob, Jeff, Liz, Chris, Tony, Kelby, Misty, Michael, Lara, and Christy! You all are AWESOME and it is truly my pleasure to have you on my team!” Good job keeping your stores Wow-worthy!

  

Remember if you have an amazing story of customer service or a story to share about a fellow employee, let us know! Email Keeli LeVart, leave a comment here, or send us a Facebook message.