The 4-1-1 on Focus Groups!

Ricker's is excited to announce that its first ever Focus Group program has begun!  The Focus Group program was created to improve communications between the stores and Corporate (not limited to the Human Resources Department), to garner suggestions on improving policies and procedures, and to continually foster a culture of friendliness, support, and a dedication to continuously improve.

 

Through these meetings, Ricker's hopes to:

• Better understand the issues and challenges facing our store personnel 
• Collect suggestions for improvement regarding policies and procedures, including but not limited to
• Safety Processes
• Customer Satisfaction
• Handbook Policies
• Efficiency
• Motivation/Recognition Techniques/Incentives
• Resources available to personnel
• Benefits Offerings 
• Improve morale among store personnel, assisting Ricker’s in avoiding union organization, and make strides towards becoming a “Best Places to Work.” 
• Avoid unionization.

 The first Focus Group meeting was held with representatives from the Indianapolis market's northernmost stores on August 24th, 2010.  Our meeting was full of engaging conversation, great ideas, and constructive feedback.  Meeting Ricker's superstars in person and talking about the biggest challenges and most rewarding situations they face will prove to be invaluable to the company, my department, and myself.  Thanks to the superstars that attended, and I look forward to meeting with the other markets soon!